Refund & Returns Policy

Before placing an order through our store, we encourage customers to carefully review the product information and make sure the item they are purchasing meets their needs. If you have questions or require additional information before ordering, please contact our customer service team. Our representatives are available to assist with product-related questions and return requirements.

New and Used Products

To qualify for a return or exchange, products must meet the applicable conditions outlined below:

• All eligible products must be returned within 30 days of the original delivery date.
• New products must be returned unused, unopened, and in their original brand-new condition to qualify for a full refund.
• Used or opened products, including products with broken seals, must be returned in substantially the same condition in which they were received. A restocking fee of up to 40% may apply.
• An additional fee of up to 10% may apply when accessories, components, manuals, or other items included with the original packaging are missing.

Defective Products

Defective products may qualify for replacement during the applicable manufacturer’s warranty period and in accordance with the manufacturer’s warranty terms.

Some manufacturers require customers to contact them directly to process warranty claims. Where this applies, customers may need to follow the manufacturer’s specific warranty procedure.

Unless a product was received in a non-functioning or damaged condition, the customer is generally responsible for shipping costs associated with returning a defective product.

Missing or Damaged Items

Any missing or visibly damaged items must be reported to our customer service team within 72 hours of delivery.

Glass products, components, and accessories are generally not covered under warranty unless they were damaged when delivered. Customers should contact us as soon as possible after discovering a delivery issue so we can review the matter and determine the appropriate resolution.

Return Authorization & Instructions

Customers must obtain a Return Authorization (RA) number from our Customer Support team before sending a product back.

The RA number must be clearly displayed on the outside of the return package as instructed by our support team. We are not responsible for returns submitted without the required authorization, and unauthorized returns may be refused or delayed.

We reserve the right to request additional information or documentation before approving a return.

Except for used glassware where applicable, all accessories, components, and included parts should be returned with the original unit. If an inspection determines that a returned product is functioning normally and does not qualify for a refund or replacement, the item may be returned to the customer at the customer’s expense.

Returns that do not satisfy the requirements of this policy may not be accepted or processed.

Return Shipping

Customers are responsible for applicable shipping expenses associated with returning an item unless otherwise required by law or specifically agreed upon by our customer service team.

Expedited shipping charges selected during the original purchase are generally non-refundable.

We strongly recommend using a trackable shipping service and purchasing appropriate shipping insurance when returning an item. We are not responsible for products that are lost, stolen, or damaged while being returned to us.

Please allow approximately two weeks after delivery to our facility for the return to be inspected and processed.

International Returns and Exchanges

International return and exchange requests may be reviewed on a case-by-case basis.

International orders can involve additional shipping charges, customs requirements, duties, taxes, and other costs. We will make reasonable efforts to assist customers with eligible international returns while considering applicable laws, shipping restrictions, and associated costs.

Customers are responsible for ensuring that products ordered internationally comply with the laws and import requirements of their destination country.

Order Cancellations

If you need to cancel an order, please contact our customer service team as soon as possible.

We will make reasonable efforts to accommodate cancellation requests when an order has not yet been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Policy Updates

We reserve the right to modify or update this Refund & Returns Policy at any time. Any changes will become effective when the revised policy is published on this page.

Customers are encouraged to review this policy periodically for the most current information regarding returns, refunds, exchanges, and cancellations.